The main objectives of IT Service Management are to orient the IT services to the present and future requirements of the company and its customers, to improve the quality and transparency of the services performed and to reduce the long-term costs of these services. The performance of the service rendered is standardised, the quality is ensured and the efficiency of the IT is raised through the definition and implementation of Service Level Agreements and processes in the IT Service area.

The caatoosee subsidiary Teraport has an extensive range of services in the area of IT Service management and others. Teraport offers companies a modular IT system in which complex IT landscapes are broken down into clear, logical, manageable modules. The services extend from client and server operation, across networks and security solutions, through to data management and computer centre operation. All modules can be offered individually or in combination. A clear description of the services in the form of Service Level Agreements (SLAs) based on the “Information Technology Infrastructure Library“ (ITIL) guarantees that all services are measurable and traceable. Costs are broken down transparently and can be assigned easily.

You can receive further information directly from our subsidiary Teraport.